An American agency founded that Immaturity, unreliability and irresponsibility at young age were the best predictors of corrupt behavior. But still identification of all these traits does not guarantee the honest and incorrupt behavior. Because many officers with these traits did not show corrupt behavior later and many who did not possess such traits showed undesired behavior.
Training level
At recruitment level once desired traits have been identified, these good and desired traits can be improved at training level in following areas:
Designing training program by applying Psychological principals
This is possible by the application of psychological knowledge and principals. Psychologists are well aware of the principals of teaching and learning so can help in designing training program.
Basic things to develop during a training program in police are:
a. Empathy
Empathy refers to the “appreciation of another's problems and feelings without experiencing the same emotional reaction. To be distinguished from sympathy that is usually nonobjective and non-critical” a policeman must know to be empathetic. ‘Seek first to understand, and then to be understood’, which serves as a constant reminder for the need to listen to the other person before you can expect them to listen to you.Training of empathy not only helps understanding the community problems but also help in maintaining the good image of police along with the handling of corrupt behavior.
b. Customer service attitude
Like many other businesses and community service departments the importance of customer service attitude is also crucial in policing. Customer service attitude is a positive attitude toward customer that is supposed to be evident through the verbal as well as non verbal means of communication. Positive attitude can be defined as a helpful state of mind or a feeling regarding a situation or fact. Customer service is not easy. Everyone has at some time been challenged by a difficult customer. The skilled professional is constantly faced with situations that require the utmost skill, tact, diplomacy and positive attitude in order to succeed in even the most adverse conditions. A positive attitude is deeply rooted in character. Encouraged character aspects can be learned. It takes practice and a willingness to change. And the incorporation of training for customer service attitude can help in improving the police behavior.
Training level
At recruitment level once desired traits have been identified, these good and desired traits can be improved at training level in following areas:
Designing training program by applying Psychological principals
This is possible by the application of psychological knowledge and principals. Psychologists are well aware of the principals of teaching and learning so can help in designing training program.
Basic things to develop during a training program in police are:
a. Empathy
Empathy refers to the “appreciation of another's problems and feelings without experiencing the same emotional reaction. To be distinguished from sympathy that is usually nonobjective and non-critical” a policeman must know to be empathetic. ‘Seek first to understand, and then to be understood’, which serves as a constant reminder for the need to listen to the other person before you can expect them to listen to you.Training of empathy not only helps understanding the community problems but also help in maintaining the good image of police along with the handling of corrupt behavior.
b. Customer service attitude
Like many other businesses and community service departments the importance of customer service attitude is also crucial in policing. Customer service attitude is a positive attitude toward customer that is supposed to be evident through the verbal as well as non verbal means of communication. Positive attitude can be defined as a helpful state of mind or a feeling regarding a situation or fact. Customer service is not easy. Everyone has at some time been challenged by a difficult customer. The skilled professional is constantly faced with situations that require the utmost skill, tact, diplomacy and positive attitude in order to succeed in even the most adverse conditions. A positive attitude is deeply rooted in character. Encouraged character aspects can be learned. It takes practice and a willingness to change. And the incorporation of training for customer service attitude can help in improving the police behavior.
